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FAQs

Find answers to your frequently asked questions regarding Radisson Rewards

Frequently Asked Questions

My account

  • How can I create a Radisson Rewards account?

    You can create a Radisson Rewards account for free by enrolling in the program directly at our hotels during your stay, on our website, or by getting in touch with Member Services.
  • How do I sign-in to my Radisson Rewards Account?

    You can log in to your account by clicking on the Sign in button on the top right corner of the homepage. Use your email or Radisson Rewards number with the configured password to access your account. You can update your password at any moment.
  • How do I activate my Radisson Rewards account?

    If you are already a member, click on "Activate your account" on the Sign in page or contact Member Services via the Contact Us page.
  • How can I change my password?

    To reset your password, simply log in to your account and go to your personal information section. Here you will be able to set up a new password for your account. If you forgot your password and are unable to connect to your account, you can request to reset your password.
  • I cannot access my account, what can I do?

    If you cannot access your account, please verify your credentials are correct or call Member Services for assistance. Be sure to have your 16-digit Radisson Rewards number available.

My information

  • How can I modify my account information?

    You can edit your profile details by accessing the "My personal information" section in your account.
  • How can I change the name on my Radisson Rewards account?

    Unfortunately, you cannot change the name on your account. Please call Member Services for assistance.
  • Why can't I redeem points after updating my information on my profile?

    After updating your profile information, the redemption option is temporarily disabled for 24 hours as a security measure. However, during this time, you still have access to your account. Once the 24-hour period passes, you'll be able to redeem your points as usual.
  • How to handle a deceased member's account?

    Points belonging to a deceased Radisson Rewards member may be transferred to the Radisson Rewards account of the deceased member’s beneficiary(ies) at our sole discretion. The transfer request must include documentation showing proof of death, such as a death certificate, and proof of authority to make the request, such as court documents or the decedent’s will. Requests must be made within one (1) year of the date of death or the deceased member’s account will be closed and all points will be forfeited. Contact our Member Services to arrange the transfer of points and to close the account.
  • Can I merge two Radisson Rewards accounts?

    Yes, you can merge two Radisson Rewards accounts. Simply contact our Member Services via phone or email to request the merge. Both accounts must belong to you for the merging to be eligible.

Communication preferences

  • How can I subscibe or unsubscribe from the communications?

    You can choose your communications preferences in the Preference Center in "My personal information" section of your account.

My membership

  • How can I access my Radisson Rewards Membership Digital Card?

    You can access your Digital Card on the Radisson Hotel App and add it in your wallet on both iOS and Android. Simply log in to your account in our app to add your card in your wallet.

My reservations

  • How can I access my reservations?

    You can access your upcoming reservations, past stays, and cancelled reservations in the "My Reservations" section of your account.
  • How can I modify a redemption reservation?

    You may modify or cancel a reservation online directly in your account. If you cannot see one of your reservations, select "My reservations" from the menu at the top of the website and then "Find your reservations," entering your name and the confirmation number you received when making your booking.

My tier and benefits

  • How can I upgrade to a superior tier?

    Upon registration, you become a Club member of Radisson Rewards. To advance to the next membership tier, you must accumulate eligible nights and stays within the 12 months following your registration or last upgrade. 

    To move from the Club tier to the Premium tier, you need to complete 5 nights or 3 stays. To advance from the Premium tier to the VIP tier, you need to complete 30 nights or 20 stays.

  • If I book through a third party such as booking.com, will my nights / stays count in the calculation towards the next tier?

    Yes, if you book through a third-party vendor, the nights and stays will be counted towards your next tier. To make sure your nights and stays are considered, please provide your Radisson Rewards number when checking in on your next stay.
  • How can I maintain my tier status?

    To maintain your current tier, you must meet the required number of nights or stays within each 12-month period.
  • I have an Elite status in another hotel Loyalty Program, can I benefit from a status match?

    Yes, if you have Elite status with another hotel program, you can request a status match. Please contact Member Services with proof of your membership. Matches are valid for the current year and limited to one every five years.
  • Is the Discount on food & beverages available in all the restaurants?

    No, the 10% discount on food & beverages is not available in the following restaurants: 

    • ENEKO BASQUE at Radisson Collection Sevilla 
    • ENEKO BASQUE at Radisson Collection Bilbao 
    • ISSEI at Radisson Collection Tallinn 
    • SHANGHAI KITCHEN at Radisson Collection Brussels 
    • BISTROT BERTARELLI at Radisson Collection Touring Club Milan 
    • ZOJA at Radisson Collection Palazzo Nani Venice 
    • LONA at Radisson Blu Madrid 
    • VELOCE MILANO at Radisson Collection Touring Club Milan 
    • ATRIUM BAR at Radisson Collection Berlin 
    • SAN ÉNA at Radisson Collection Berlin 
    • ISTROS BAR at Radisson RED Vienna 
    • ISSEI at Radisson Collection Stockholm 
    • BALAUSTINE at Radisson Blu Hamburg 
    • ISSEI at Radisson Collection Copenhagen 
    • FILINI at Radisson RED London Heathrow 
    • ISSEI at Radisson Dubai Damac Hills 
    • ENEKO BASQUE at Radisson RED Madrid 
    • SOFIA and ISSEI at Radisson Collection Santa Sofia Milan 
    • GOVERNOR GUPTA at Radisson Blu Hotel, Sheffield 
    • FILINI at Radisson RED Hotel & Radisson RED Apartments, Krakow 
    • FILINI at Radisson Blu Hotel, Zurich Airport
  • Why did I not receive a free room upgrade?

    Premium members can enjoy a free room upgrade to the next category room and VIP members to the best category room (suites not guaranteed in selected hotels). Free room upgrades are determined by the participating hotel depending on availability on the day of arrival. Room upgrades vary by property and by room category and may include a room in a preferred location, a room with a preferred view, or a recently renovated room. Not applicable in Residences, Apartments, and for long stay rates. Upgrades to Suites are only available in selected properties. Certain types of suites are excluded (e.g. Panorama Suite at Radisson Collection Royal is excluded)
  • What is a Discount Booster?

    Members can enjoy up to 20% off bookings when the Discount Booster is activated in the account. The Discount Booster option can only be selected by each member via Radisson Rewards private area on the Brand website or Radisson Hotel App. The discount is applied only for bookings made directly on Radisson Hotel Group direct channels, including Brand website, Radisson Hotel App, Radisson Hotel Group Contact Center and directly in Radisson Hotels. The Discount Booster is not applicable to certain promotional rates. When the Discount Booster is selected at the time of booking, the Premium member will earn 9 points per dollar spent and the VIP member will earn 12 points per dollar spent. You can activate this option in your account, by going to the "Rewards preferences" section

Points earning mechanics

  • Where can I see my points balance?

    Your points balance is available in your account. You can also check how many points you've earned for each booking in your activity statement.
  • Can my points expire?

    If there is no points activity in your Radisson Rewards account for any 24-month period, we may, at any time and in our sole discretion and without notice or liability to you, void and cancel any or all of your points. To extend the validity of your points for an additional 24 months, you need to either book and stay with us or use your points (buy/gift/transfer points to extend the validity of your points).
  • Can I earn and redeem points at all properties globally?

    Yes, you can earn and redeem points at most of our properties globally. However, the following hotels are currently excluded: 

    - Park Hotel 

    - Golden Tulip Shanghai Rainbow 

    - The Kunlun Beijing 

    - Jin Jiang Hotel Shanghai

    - The Kunlun Jing An 

    - Jin Jiang Tower, Shanghai

    - J Hotel Shanghai Tower

Earn

  • When will my points be posted on my Radisson Rewards account after a stay?

    Please allow 7–10 days from your departure date for your points to be posted to your account.
  • How long will it take for my points to get posted on my Radisson Rewards account after booking with a partner?

    You will earn your points in approximately 4-6 weeks after completing your purchase with the partner. If your points are still pending, our partner will be able to advise you on the status of your request.
  • I didn’t receive points for my stay, what can I do?

    Access your account to request missing points with your Radisson Rewards number and Reservation number or reach out to Member Services for support.
  • I booked through a third-party vendor; will I receive Radisson Rewards points?

    No, you will not earn points on your bookings done with a third-party vendor and cannot retroactively claim points. Only bookings made directly with Radisson Hotels will accrue points. Nights booked through a third-party vendor will contribute to your tier status, and you will be eligible for the respective benefits in the hotel during your stay.
  • Can I enroll during my stay to earn points?

    Yes, you can enroll during your stay, but make sure to do so before checking out to ensure you earn points for your stay.
  • Can I refer someone into the program?

    Yes, you can refer a friend or a family member to Radisson Rewards to earn bonus points. Both you and the person referred to the program will earn 1,000 points after their first stay with us.
  • Can I earn points for food and beverage without staying in the hotel?

    No, as the points are calculated based on your stay bill, food and beverages consumed without a hotel stay associated are not eligible for point accrual.

Redeem

  • Can I edit the number of points used on my booking after it was confirmed?

    No. To modify the number of points used to book your stay, you need to cancel your booking and make a new one using the new number of points.
  • Is there a maximum number of points I can redeem?

    You will be able to redeem points for hotel stays up to 600 USD per night via website, app, Member Services for hotel stays over 600 USD, members can redeem points at the check-out desk.
  • Do stays booked with points count toward next status?

    Yes, the nights and stays acquired on all bookings made through our online channels, whether paid in cash or points, count towards your next tier.
  • Can I redeem points to book an activity?

    No, however, you have the possibility to earn points when booking a Radisson Rewards Experience in the city of your choice.
  • Can I redeem points to book a service in a hotel during my stay?

    Yes, you can use your points to pay for the service of your choice during your stay at a Radisson Hotels property. Simply make your request at front desk. The amount payable will be deducted in points from your total bill.
  • Can I use my points to upgrade and maintain my tier?

    No. Your tier is calculated only on the number of nights or stays accrued for the last 12 months since the enrollment date or last upgrade.
  • Can I use my points to book a stay for someone else?

    Yes, you can use your points to book for someone else. Before confirming your booking, make sure to update the name of the guest who will be staying at the property. If the names of the booker and the person staying do not match while checking in, the hotel has the right to cancel the reservation.

Buy & Gift Points

  • What is Buy Points and Gift Points, and how does it work?

    You can purchase up to 250,000 Radisson Rewards points per calendar year, either for yourself with Buy Points or for another Radisson Rewards member with Gift Points. Purchased points will be credited to the respective Radisson Rewards account within three days. Please note that all purchased points transactions are non-refundable, and purchased or received points cannot be exchanged. All purchase terms and conditions, along with the standard Radisson Rewards terms and conditions, apply.
  • Is there a maximum number of points that I can receive as a gift?

    The maximum Radisson Rewards points any member can earn through purchased points in a calendar year is 500,000 Radisson Rewards points.
  • Do the points I buy or receive help me elevate my Radisson Rewards tier status?

    No, the purchased points do not count toward your tier status through either Buy Points or Gift Points.

Bookers & Planners program

  • What is the Radisson Rewards Corporate Program?

    An invite only loyalty program for corporations. Corporate members may earn 10 points per dollar spent for completed room charges at Participating Properties when booking travel or 5 points per dollar spent on Meetings & Events at Participating Properties. Application for Radisson Rewards for corporates is open to corporations which have appointed a Program Administrator and have acknowledged and agreed to the Program’s terms and conditions
  • Do I need two different accounts? One personal and one professional?

    No, you just need to enroll as a Radisson Rewards Bookers and Planners member to earn points for your personal and professional bookings.
  • How can I earn points for my professional bookings?

    As a Radisson Rewards for Bookers & Planners member, you can earn points by booking hotel stays on behalf of others through our eligible channels: 

    • GDS: Learn more about it here.
    • Our website: Learn more about it here.
    You can also earn 5 points per $ spent on Meetings & Events and group reservations, up to a maximum of 250,000 points per booking.
  • Can both the travel agent/arranger and the traveller earn points for the same booking?

    Yes, as a Bookers & Planners member, you’ll earn 10 points per $ spent and the as a traveller you book for can earn up to 36 points per $ according to their tier. Remember to include the travellers’ Radisson Rewards number in each reservation.
  • What is the Professional Rate and how can I benefit from this?

    The Professional Rate is dedicated to professional travel agents with a valid IATA/TIDS/CLIA/TRUE number. With this rate, you can enjoy up to 35% off room rates at Radisson Hotels in Europe, the Middle East, Africa & Asia Pacific. If you are not a professional travel agent, you can still benefit from our exclusive Member Only Rate.