Site Usage Terms and Conditions

LAST REVISED APRIL 2022

PLEASE READ THESE SITE USAGE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICE ON WHICH THEY ARE POSTED. By using the website, mobile app, or platform on which these Site Usage Terms and Conditions ("Terms and Conditions") are posted (the "Site"), you signify your acknowledgement of them, and the Radisson Hospitality Belgium SRL/BV Privacy Policy ("Privacy Policy"). If you do not agree to all of these Terms and Conditions, and the Privacy Policy, do not use this Site.

This Site is owned and operated by Radisson Hospitality,Belgium SRL/BV whose business address is at Avenue du Bouget 44, 1130 Brussels, Belgium (Tel: +32 2 702 9200) ("Radisson Hospitality").

Radisson Hospitality may revise these Terms and Conditions at any time. The preceding Terms and Conditions shall then be automatically replaced by a new version that is immediately enforceable against You and shall govern Your use of this Site, and will mention the date of the last update as indicated at the top of the Terms and Conditions. To be informed of potential modifications and updates, it is recommended that the User regularly consults the Terms and Conditions.
Your continued use of this Site will mean you accept those changes, and you will comply with all applicable laws and regulations. The materials provided on this Site are protected by law, including, but not limited to, European copyright laws and international treaties. Additional terms and conditions apply to hotel reservations.

You may only use this site if you are at least 18 years of age and can enter into binding contracts (the Site is not available for use by minors). By using this Site, you agree that you are at least 18 years of age. All information and materials contained on this Site are for informational purposes only. Some of the information and materials contained on this Site may be provided by franchisees that retain control over the policies and procedures implemented at their hotels.

The content on this Site, such as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from Radisson Hospitality' licensors, and other materials, ("Contents") is protected by copyright under both European Union and foreign laws. Title to the Contents remains with Radisson Hospitality. Any use of the Contents not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of Radisson Hospitality or its licensors. Radisson Hospitality authorizes you to view and download a single copy of the Contents solely for your own lawful, personal, non-commercial use if you include the following copyright notice:"©2021 Radisson Hospitality Belgium SRL/BV. All rights reserved" and retain other copyright and proprietary rights notices which were contained in the Contents. Any special rules for the use of other items provided on the Site may be included elsewhere within the Site and are incorporated into these Terms and Conditions by reference. The use of the Contents on any other website or in a networked computer environment for any purpose is prohibited. All rights not expressly granted herein are reserved to Radisson Hospitality and its licensors. If you violate any of these Terms and Conditions, your permission to use the Contents automatically terminates and you must immediately destroy any copies you have made of any portion of the Contents.

You may not, without Radisson Hospitality's written permission, "mirror" any Contents contained in this Site on any other server. You may not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site, or interfere with any other party's use and enjoyment of the Site. You may not attempt to gain unauthorized access to the Site through hacking, password mining or any other means. Radisson Hospitality reserves the right, in its sole discretion, to terminate your access to the Site, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.

Radisson Hospitality is pleased to hear from our users and we welcome your comments regarding the Site and our products and services. Unfortunately, however, our long-standing company policy does not allow us to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested. We employ a talented staff and consultants who may be working on the same or similar ideas. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff and/or consultants might seem to others to be similar to their own creative work. Please do not send us any unsolicited original creative materials of any kind. If, at our request, you send certain specific submissions, or, despite our request, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), Radisson shall automatically be granted a royalty-free, perpetual, (or, where a perpetual license is not valid, a license for the duration of the intellectual property protection), irrevocable, worldwide non-exclusive license to use the Submissions. The use of such Submissions include reproducing, creating derivative works from, modifying, publishing, editing, translating, distributing and displaying the Submissions in any media or medium, or any form, format, or forum now known or hereafter developed but this does not constitute an exhaustive list. Radisson Hospitality may treat the Submissions as non-confidential information and shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, Radisson Hospitality shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation or obligation to the provider of the Submissions.

The personal information you submit to Radisson Hospitality is governed by our Privacy Policy. To the extent there is an inconsistency between these Terms and Conditions and our Privacy Policy, our Privacy Policy shall govern.

Except as provided under Idea Submissions (above), Radisson Hospitality does not claim ownership of any of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other content that you submit to Radisson Hospitality using the social networking tools we make available to you (each a "Communication"). For clarity, one way that Communications differ from other information you provide to us is that, once submitted, Communications are made available instantaneously to others. Examples of Communications include comments posted on our blogs or in chatrooms we sponsor.

You agree that you will not make any Communication that is, in whole or in part, libellous; scandalous; inflammatory; discriminatory; defamatory; false; threatening; vulgar; obscene; pornographic; profane; abusive; harassing; invasive of another's privacy; hateful or bashing; aimed at gender, race, color, sexual orientation, national origin, religious views, or disability; in violation of local, state, national, or international law; or that infringes on, or violates, any right of any party. Additionally, you agree that you will not: (a) make any Communication that is an advertisement or solicitation of business; (b) disrupt the normal flow of dialogue or make a Communication unrelated to the topic being discussed (unless it is clear the discussion is free-form); (c) post a chain letter or pyramid scheme; impersonate another person or otherwise deceive anyone; (d) distribute viruses or other harmful computer code; (e) harvest or otherwise collect information about others, including email addresses, without their consent; (f) post the same note more than once or "spamming"; or (g) engage in any other conduct that restricts or inhibits any other person from using or enjoying the Site, or which, in the judgment of Radisson Hospitality, exposes us or any of our licensors, partners, or customers to any liability or detriment of any type.

By making a Communication, you agree that such Communication is non-confidential, non-proprietary, and may be disseminated or used by Radisson Hospitality. If you make a Communication, you automatically grant - or warrant that the owner of such content has expressly granted - Radisson Hospitality a royalty-free, perpetual, irrevocable, worldwide non-exclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the Communication in any media or medium, or any form, format, or forum now known or hereafter developed. Notwithstanding the foregoing, Radisson Hospitality is not required to use any Communication.

You are solely responsible for your Communication, the consequences of making a Communication, and your reliance on any Communication. Radisson Hospitality is not responsible for the consequences of any Communication. Radisson Hospitality is not responsible for screening or monitoring Communications made to this Site by users. If notified by a user of a Communication allegedly in violation of these Terms and Conditions, Radisson Hospitality may investigate the allegation and determine in good faith and its sole discretion whether to remove such Communication. Radisson Hospitality will have no liability or responsibility to users for performance or nonperformance of such activities.

Radisson Hospitality reserves the right (but is not obligated) to: (a) record the dialogue on the Site; (b) investigate an allegation that a Communication does not comply with these Terms and Conditions and determine in its sole discretion to remove or request the removal of the Communication; (c) remove Communications which are abusive, illegal, disruptive, or outdated, or otherwise fail to comply with these Terms and Conditions; (d) terminate a user's access to any or all parts of the Site upon any breach of these Terms and Conditions or the law; (e) monitor, edit, or disclose any Communication; or (f) edit or delete any Communication posted on the Site, regardless of whether such Communication violates these Terms and Conditions.

Any and all offers or promotions advertised on this Site are void where prohibited, and are subject to the posting of any official rules to such offers or promotions.

The following provisions apply to users of Radisson Hospitality mobile apps (each, an “App”): Apple and Google are Not Responsible for our Apps.

If you download and/or use our iPhone or iPad Apps: You, the end-user of the App, acknowledge that this Agreement is entered into by and between Radisson Hospitality and you, and not with Apple, Inc., and that Apple, Inc. is not responsible for the App and/or its Contents. Notwithstanding the foregoing, you acknowledge that Apple, Inc. and its subsidiaries are third-party beneficiaries of this agreement with Radisson Hospitality, and that Apple, Inc. has the right (and is deemed to have accepted the right) to enforce these Terms and Conditions. You acknowledge that Apple, Inc. has no obligation whatsoever to maintain or support the App. You acknowledge that you have reviewed the App Store Terms and Conditions (located online at http://www.apple.com/legal/itunes/us/terms.html). These Radisson Hospitality Terms and Conditions also incorporate by reference the Licensed Application End User License Agreement (the “LAEULA”) published by Apple, Inc. (located online at http://www.apple.com/legal/itunes/appstore/dev/stdeula/). For the purposes of these Terms and Conditions, the App is considered the “Licensed Application” as defined in the LAEULA and Radisson Hospitality is considered the “Application Provider” as defined in the LAEULA. If any of these Terms and Conditions conflict with the terms of the LAEULA, these Terms and Conditions shall control.

If you download and/or use our Apps from Google play: You, the end-user of the App, acknowledge that Radisson Hospitality, not Google Inc., licenses the right to install and use each App. You acknowledge that Google has no obligation whatsoever to maintain or support the App. You acknowledge that you have reviewed Google play's Site Terms of Service (“Terms”)(located online at http://play.google.com/intl/en_us/about/play-terms.html), and that your agreement with Radisson Hospitality under these Terms and Conditions incorporates those Terms by reference. If any of these Terms and Conditions conflict with the Terms, these Terms and Conditions shall control.

You may not use or otherwise export or re-export the App except as authorized by Belgian law and the laws of the jurisdiction in which the App was obtained. In particular, but without limitation, the App may not be exported or re-exported: (a) into any European Union embargoed countries or (b) to anyone listed as a "Specially Designated National", “Denied Party” or "Blocked Person", as defined by the legislation of the European Union or by any of its member states or to anyone who has obtained a similar status. By using the App, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the App for any purposes prohibited by Belgian, European Union or any other applicable laws, including, without limitation, the development, design, manufacture or production of nuclear, missiles, or chemical, or biological weapons.

Keyless Entry functionality is available at participating hotels to guests who have downloaded our RED App, who have a valid reservation for a single guest room, and who have elected to use Keyless Entry. Valid reservations may not include certain reservations made through meeting planners, travel agents, wholesalers, and third-party websites.

In order to use Keyless Entry you must ensure that all necessary settings and required network communications are enabled and correct, including, without limitation, allowing and enabling push notifications to be sent to your mobile device. In addition, you acknowledge and agree that Keyless Entry can only be used when Bluetooth functionality is enabled on your mobile device and that mobile keys can only be issued to or deleted from the RED App when your mobile device has network connectivity. If your mobile device does not have network connectivity at any time, you will only be able to use valid mobile keys already installed in the RED App. 

Mobile keys licensed to you are specific to your mobile device and you will have to re-download the RED App and re-register for Keyless Entry if you get a new mobile device.

If Keyless Entry is available to you, you acknowledge and agree that your guest room number for a valid reservation will be sent to your mobile device through the RED App and will be viewable to anyone with access to your mobile device through the RED App. You are solely responsible for restricting use of the RED App on your mobile device and keeping your mobile device secure—for example, by using passwords or other security functions necessary to restrict access to your mobile device or the RED App. You agree that you will not allow a third party to use your mobile device to access the RED App or use Keyless Entry on your mobile device.

If at any time while you have a reservation that can be accessed via Keyless Entry your mobile device is lost, stolen, or hacked, you agree to immediately contact the front desk of the hotel where the reservation was made and to follow any instructions that the hotel or that Radisson Hospitality provides, including, without limitation, deleting or consenting to the deletion of any mobile keys from your mobile device). Neither Radisson Hospitality nor any participating property will be responsible for any problems or claims that may result from your failure to adequate secure your device or to notify the applicable hotel in the event that your mobile device is lost, stole, or hacked or is otherwise no longer in your possession or control or is compromised.

You agree that you will only use Keyless Entry in connection with a valid reservation for the intended purposes of checking-in and of using your mobile device to access designated areas that you are lawfully permitted to access, including the guest room assigned to you. You shall not use Keyless Entry for any other purpose and you may only use Keyless Entry on a mobile device that you control.

Copyright and patent laws and international treaty provisions protect Keyless Entry software and mobile keys. Any reproduction or redistribution of the software or mobile keys is expressly prohibited by law and may result in severe civil and criminal penalties. Without limiting the foregoing, copying or reproduction of the software or mobile keys for further reproduction or redistribution is expressly prohibited. Radisson Hospitality grants to you a limited, non-exclusive, non-transferable, revocable license to use Keyless Entry functionality on your mobile device while it is in your possession and under your control and only for use as otherwise set forth in these terms.

The use of the Site or the Contents is at your own risk. The Contents in this Site could include technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to rates, fees or availability applicable to your transaction. Radisson Hospitality and its licensors and partners do not assume responsibility or liability for such errors, inaccuracies, or omissions, and have no obligation to honor reservations or information affected by such errors, inaccuracies, or omissions. Radisson Hospitality may make changes, corrections, cancellations, and/or improvements at any time, including after confirmation of a transaction. 

THE CONTENTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, RADISSON HOSPITALITY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RADISSON HOSPITALITY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RADISSON HOSPITALITY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE CONTENTS IN THIS SITE IN TERMS OF THEIR CORRRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT RADISSON HOSPITALITY) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT THAT APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. YOU AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK. 

RADISSON HOSPITALITY ASSUMES NO LIABILITY, WHETHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING (WITHOUT LIMITATION) DAMAGES FOR LOSS OF ANTICIPATED PROFITS OR REVENUE OR OTHER ECONOMIC LOSS IN CONNECTION WITH OR ARISING FROM ANY ACT OR OMISSION BY RADISSON HOSPITALITY, ITS AGENTS, AFFILIATES, JOINT VENTURE PARTNERS, INDEPENDENT CONTRACTORS, OR UNAFFILIATED THIRD PARTIES AS A RESULT OF ANY ACT OR OMISSION IN FULFILLMENT OF OR IN BREACH OF THESE TERMS AND CONDITIONS OR OUR PRIVACY POLICY. THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT THAT APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN ANY EVENT, RADISSON HOSPITALITY' TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION, OR OTHERWISE SHALL NOT BE GREATER THAN THE AMOUNT YOU PAID TO ACCESS THE SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS, CAUSES OF ACTION, OR THE RIGHTS TO BRING SUCH CLAIMS OR CAUSES OF ACTION, ARISING OUT OF OR RELATED TO THE SITE, COMMUNICATION, OR THESE TERMS AND CONDITIONS AFTER ONE (1) YEAR FROM THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION, OR OMISSION UPON WHICH THE CLAIM OR CAUSE OF ACTION IS BASED. 

If you download and/or use our iPhone or iPad App: You further acknowledge and agree that in no event will Apple, Inc. be responsible for any claims relating to the App (including, without limitation, a third party claim that the App infringes that third party’s intellectual property rights) or your use or possession of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You acknowledge and agree that, to the maximum extent permitted by applicable law, Apple, Inc. will have no warranty obligation whatsoever with respect to the App.

When you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You agree to accept responsibility for all activities that occur under your account or password. Radisson Hospitality reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

You agree to defend, indemnify, and hold Radisson Hospitality, its officers, directors, employees, agents, licensors, and partners, harmless from and against any claims, actions, or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Access to the Contents may not be legal by certain persons or in certain countries. When you access the Site, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms and Conditions for any reason whatsoever: Liability of Radisson Hospitality and it Licensors and Partners, Use Restrictions, Idea Submissions, User Communications, Indemnity, Applicable Laws, and Complete Agreement.

These Terms and Conditions are governed in accordance with the laws of Belgium, without regard to its conflict of law provisions. You and Radisson Hospitality hereby expressly consent and submit to the exclusive jurisdiction of the courts of Belgium for the adjudication or disposition of any claim, action or dispute arising out of these Terms and Conditions. If you are a consumer in the European Union and we direct this Site at your territory. Nothing in these Terms and Conditions shall preclude consumers from exercising their rights to rely on mandatory provisions of local laws or (where required by local law) to benefit from the jurisdiction of your national courts. If any provision or these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Except as expressly provided in a particular notice or disclaimer posted by or on behalf of Radisson Hospitality on this Site, these Terms and Conditions, including our Privacy Policy, constitute the entire agreement between you and Radisson Hospitality with respect to the use of the Site and Contents.