- Business Phone

Privacy Notice

  • Who we are and how to contact us

    Radisson Hotel Group (“Radisson”, “we”, “us” and “our”) is an international hotel group operating and developing over 1,100 hotels in 95 countries throughout Europe, the Middle East, Africa, Asia and Oceania under nine distinctive brands.
    Depending on who you are or how you interact with us, your Personal Data are processed by different entities of Radisson and/or for different purposes.

  • What Personal Data do we collect?

    The Personal Data that we collect, and how we collect it, depends on how you interact with us. Generally, we process Reservation Data, Guest Data and Member Data:

    Reservation Data means all information pertaining to a reservation made for one of our hotels, regardless of the booking channel you used (e.g., via our Website, App, an online travel agency or directly with the hotel). Examples of Reservation Data include your contact details, reservation details (reservation number, hotel name, dates of your stay, rate, meal plan), personal preferences or billing/financial information;

    Guest Data means all information pertaining to you as a guest who stayed or is staying in one of our hotels. Guest Data may include your contact details, biographical information (such as your gender and birth date), reservation history, personal preferences, claims and complaints you have made or marketing communication preferences;

    Member Data means all information pertaining to you as a registered member of our Radisson Rewards loyalty program. Member Data may include your contact details, biographical information (such as your gender and birth date), membership information (such as your tier and status, amount of reward points, points redemption, enrolment date and channel), reservation history, personal preference or member profile (such as usual reason for travelling, stay length, meal plan, booking channel).

  • How do we collect your Personal Data?

    We might collect or receive Personal Data from you via our Website, App, social media channels, customer care or when you stay at one of our hotels. Sometimes you give this Personal Data to us directly (e.g., when you check-in or check-out at a hotel, when you create an account, when you contact us), and sometimes we collect it (e.g., using cookies to understand how you use our Website and App).

    In some circumstances we may also receive Personal Data about you from third-party sources such as travel booking platforms, travel agents and/or credit card providers.

  • How we use your Personal Data

    Our use of your Personal Data depends on who you are and how you interact with us. Click here for a list of the ways that we use your Personal Data, and which of the reasons we rely on to do so. (Annex 2)

  • Sharing your Personal Data

    When we share your Personal Data as described below, we will take the necessary steps to ensure that any third-party recipients have implemented reasonable security mechanisms to protect your Personal Data.

    We do not disclose your Personal Data to third parties for their own direct marketing purposes

    We may share your Personal Data within the Radisson group

    We may share your Personal Data with hotels operating under a Radisson brand, and vice-versa

    We may share your Personal Data with owners of Radisson managed hotels

    We may share your Personal Data to our trusted third-party suppliers who may process it on our behalf

    We may also disclose your Personal Data to other third parties

  • Transferring your Personal Data

    You understand and agree that we may transfer Personal Data to other jurisdictions as necessary for the purposes described in this Privacy Notice. In particular, we will transfer your Personal Data to the hotels you have booked which may be located in jurisdictions that may not provide the same level of data protection as the jurisdiction in which your Personal Data was originally collected. We may also transfer your data to the U.S. because our main servers are located there. 

  • How we protect your Personal Data

    We protect your Personal Data and implement reasonable security measures including physical (e.g., secured filing cabinets), technical and organizational security measures appropriate to protect your Personal Data against unauthorized or unlawful processing and against any accidental loss, destruction, or damage.

    In particular, we operate data networks and systems protected by industry standard security measures and we make use of secure protocols over untrusted networks to protect the transmission of your Personal Data. Access to this information will be provided only to authorized individuals for legitimate business purposes.

    In addition, access to your Personal Data is restricted to staff and service providers on a need-to-know basis. 

  • How long do we keep your Personal Data?

    We hold on to your Personal Data for as long as necessary to achieve the processing purposes described in our “List of Personal Data Processing Activities”.

    This means, for instance, that we no longer store your Personal Data when our (contractual) relationship with you comes to an end, unless further storage is permitted or required under applicable law. 

  • What are your rights regarding your Personal Data?

    The EU General Data Protection Regulation (GDPR) grants specific rights, summarized below, which you can in principle exercise free of charge, subject to statutory exceptions. These rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. 

    You can exercise the above rights, where applicable,  by visiting our Privacy Center here: https://www.radissonhotels.com/en-us/privacy. 

  • Your marketing choices

    You can control whether to receive direct marketing from us (e.g., which we may send through electronic means, such as promotional emails).

  • Your Obligations

    We expect that you only communicate Personal Data about yourself to us. If you also communicate Personal Data about other people to us, then you must ensure that you comply with any legal obligations that may apply to your provision of the information to us, and to allow us, where necessary, to use, process and transfer that information.

  • Children

    We do not knowingly collect or solicit Personal Data from anyone under the age of 18 (or minor of age depending on the country) or knowingly allow such persons to book a room in one of our hotels. 

  • Changes to the Privacy Notice

    The Privacy Notice was last revised on December 13, 2024.

Privacy Notice

What does this privacy notice cover?

Our long-term vision is to be the company of choice for guests, owners and talent. And because people are at the heart of our business, we fully recognize the importance that privacy and data protection represent to all our guests. 
We have designed our Privacy Notice to provide transparency into our privacy practices and principles in a format that is easily understandable and readable. If you have any doubts or questions about this document, please feel free to reach out via the privacy center at any time.
This Privacy Notice explains how we process the Personal Data we collect about you: 

  • when you make a reservation at one of our hotels,
  • when you stay at one of our hotels,
  • when you join our Radisson Rewards Loyalty Program, or
  • when you use our website or otherwise interact with us (e.g.; through social media)

When you resort to any of our services and/or by agreeing to this Privacy Notice, e.g., when you book a hotel room with us or stay at one of our hotels, you understand and acknowledge that we will collect and use Personal Information as described in this Privacy Notice.
Please note that a separate privacy policy applies to all human resources-related matters.

Click on the buttons below to see easy-to-read explanations of our privacy policy and how we protect your data.

Full Version