"Excellent hotel but poor breakfast"

2023-12-15

Lewit Hotel (Radisson) This is quite a new hotel, about 2 years old or so I think, half way down Pratumnak Soi 5 just after it splits in two. The front of the hotel is on the main part of the Soi and the back of the hotel, and the vehicle access, is on the smaller part of the Soi. It is a fairly long trek up the hill to Pratumnak Road, coming back down isn’t too bad. I arrived at 11am, checked in and left my luggage. I got back about 1.45pm and my luggage had been taken to my room and the aircon put on. They gave me my keycard, there was a 500 baht deposit returned at check out, and I went up to the room. They give every guest 2 keycards so you can leave the aircon on if you want. I was halfway through unpacking when the doorbell rang and it was a member of staff with 4 free breakfast vouchers. It was immediately clear that this was a completely different class of hotel to my previous one. The room was very nice indeed and a decent size. Spotlessly clean, immaculate decor and fittings, and a large comfortable bed. There’s plenty of surfaces to use and a decent sized wardrobe (only 3 hangers again) and shelves. There was a big fridge, a large Smart TV with accessible HDMI ports and fast WiFi. I watched my Android box a few times with no buffering. There were plenty of power sockets, including 2 USB on one side of the bed. There was a small balcony with 2 chairs and a clothes rack. My room looked up Soi 5. Nice bathroom and a big shower. The staff were all excellent and housekeeping was always done when I requested it, and to a high standard. There was a bit of problem with ants in the room and although the cleaner sprayed they never went away. There’s a pool on the second floor, the restaurant is near it and there’s a fitness room somewhere nearby. The restaurant menu was quite reasonably priced for a hotel and room service is available. There’s no laundry service but there are a few laundries on Soi 5. There’s iced drinking water in the lobby to help yourself after trudging down the hill. As I was given the vouchers I went down to breakfast on my second morning. The staff were unwelcoming and unfriendly, in total contrast to the rest of the hotel staff. I handed my voucher to one of them who looked at it suspiciously and said something to another but that was it. They didn’t ask for my room number and I couldn’t see any evidence of a system to check who was having breakfast. The buffet breakfast brought back memories of the worst 1980’s Thai hotel breakfasts. The western options were extremely anaemic frankfurters, some processed meat pretending to be ham, some diced potatoes with small bits of bacon and fried eggs. I took a couple of eggs and a few potatoes but they were stone cold so I didn’t eat them. There were a few Thai options - I’m guessing they were cold as well as they hadn’t turned the burners on. So I settled for a couple of mini croissants and a slice of toast. At least the coffee was drinkable. Other options were a few small pieces of watermelon and dragonfruit, some sad looking salad and some pancakes. Needless to say, I wouldn’t recommend you include breakfast with your stay (hotel charges 300 baht) unless it shows at a 100 baht or so and you’re happy to have toast and coffee. I didn’t bother to use the other 3 vouchers. Back to the room… There was some traffic noise but not enough to be a problem and there was no issue sleeping at night. The hotel was quite busy but I wasn’t disturbed at all at night. The only noise was occasionally from the housekeeping/hotel staff shouting up and down the stairs to each other or on their walkie-talkies. The corridors were a bit echoey. The hotel advertises itself as ‘pet friendly’ and I saw a couple of small dogs during my stay. There is a ‘Pet Zone’ at the side of the hotel. The guests were a mixture of westerners, Thais and small groups of Chinese. Overall, this was an excellent hotel and I can highly recommend it. The only issue for some people would be the location.

"It's strange that a hotel with such low standards has Radisson in its name"

2025-01-20

1) Cleanliness: Poor. The rooms and common areas were far below Radisson's usual standards. 2) Breakfast: Unappetizing and poorly prepared. They even managed to ruin a simple omelette, and the coffee tasted bitter, like medicine. On top of that, you’re required to present outdated paper coupons to be served breakfast—without them, you won’t be fed. 3) Hospitality: Disappointing. It’s hard to imagine a less welcoming place in all of Thailand. 4) Pool: While it could have been the one redeeming feature with its beautiful design and transparent wall, it was overloaded with chlorine, making it almost unusable (see photo). 5) Radisson Rewards Loyalty Program: This was the biggest letdown. As a VIP member who knows how the program should work, this experience was a complete failure. No lounges, no "happy hour", no complimentary treats in the room, and minimal upgrade through pain. To make matters worse, my reward points for the stay weren’t even credited automatically—I had to contact support to resolve it. Advice: The staff could learn a lot from the excellent service standards in the Emirates or Qatar. This hotel doesn’t live up to the Radisson name.

"Hårreisende hotell opplevekse"

2024-08-15

Dette var en veldig negativ opplevelse. Vi bestilte rom til 2 voksne og en ungdom på 16 år. Rommet var for 3 personer. Når vi kom på rommet var den tredje ekstrasengen det verste vi har sett. Du ville ikke funnet en slik dårlig seng i et fengsel en gang. Når vi klagde klarte ikke hotellet å finne en særlig bedre seng, så vi krevde et nytt rom med 3 ordentlige senger eller et ekstra rom. Da snudde de lite medgjørlige nattevaktene og sa vi var heldige som fikk ekstraseng for vi skulle egentlig sove 3 stk i ei dobbeltseng. Herfra ble det svært dårlig stemning og hele opplevelsen var særdeles dårlig. Frokosten var også dårlig og ellers et helt middelmådig hotell. Jeg kan ikke forstå at Radisson vil knytte sitt navn opp mot dette. Anbefales ikke.